Maybe you are the one people come to when things fall apart. This course turns that into skills you can name and use: listening, asking the right questions, and knowing how to end a conversation well.
Community services, helplines and wellbeing teams take on people who can hold a hard conversation. This course names those skills and shows you how to use them.
Team leaders, support workers and volunteers end up counselling with no training for it. You learn the small skills that make a conversation work: listening, reflecting back, and asking the question that opens things up.
It is online and self paced, with no exams and no set class times. You can start today and work through it around your job.
Support work runs through community services, helplines, health teams and youth services. The day is easy to picture: someone sits down, you listen, and by the end they have said the thing they came in to say.
Running wellbeing sessions and group work, where listening and questioning do most of the job.
Walking beside someone going through what you have been through. Reflection and normalising are the whole skill set.
Working with people in their own homes and communities. The conversation is the work.
The first conversation someone has with a service. Interview techniques and questioning shape what happens next.
Young people talk when they trust you. Listening and bonding come before anything else.
Keeping track of people and their plans, with the skills to check in on how someone is going.
Roles where these skills are useful, not promised outcomes. Every role is different, and some need more study or experience. Registered counselling, psychology and therapy roles run through their own accredited study.
Eight topics, from listening and bonding through to ending the counselling.
Here is what stands out in this course.
Listening and bonding, reflection, questioning and interview techniques. Each one gets its own topic, so you learn them one at a time.
You cover the concepts of humanistic therapy, defence mechanisms and psychoanalytic techniques, so you know where the approaches come from.
The course looks into common psychiatric disorders, so you have some grounding in what people bring with them to a conversation.
Ending the counselling is its own topic. How you close a conversation, and when, gets the same attention as how you open one.
Certificate of Achievement · The Career Academy
Finish the course and the college awards you its Certificate of Achievement in counselling skills.
You earn Continuing Professional Development credits when you finish, so the study counts on your record.
CV and LinkedIn profile reviews, interview coaching and career planning, open from the day you enrol.
Send an enquiry and a course advisor gets back to you with the course guide and straight answers on whether it fits.
Start anytime. Pay on a flexible weekly plan, or pay upfront in one payment.
Work through the eight topics online, with unlimited tutor support by phone and email in business hours.
Complete the course and receive your Certificate of Achievement, with CPD credits on your record.
None needed. It opens with the base skills and builds from there, so you can come to it cold.
The plan is $29 a week. You can also pay upfront in one payment. Enquire for the full options.
Around 80 hours at your own pace, with 6 months of access. There are no set class times, so it fits around work.
There are none, ever. You are assessed on what you understand, with tutor support behind you.
It is the quick, low-cost way to find out whether counselling is your path before you commit years to a degree. Registered counselling roles need accredited study and supervised hours. What you take away here are the skills themselves: listening, reflection, questioning and how to close a conversation, and those are used in support work every day.
It is accredited by ICOES and the CPD Standards Office, which is accreditation for professional development. It is not NZQA accredited, so it is not a national qualification. That is a different thing. For support and community roles it is no barrier: what people judge you on is how you are in the room.
Yes. There is a 10-day money back guarantee. If it is not right, you get your money back.
This course is delivered by The Career Academy, an online course provider in New Zealand.
The college has been running for over 15 years and works with more than 25,000 students a year. Courses are online and self paced, with unlimited tutor support by phone and email in business hours. Career coaching opens as soon as you enrol, including CV help and a LinkedIn profile review.
Picture the moment someone stops mid-sentence, takes a breath, and finally says the thing they came in to say. Ask your questions and find out where this could go.