If you want office work but have never done it, this is a place to start. You learn the front desk routine, business communication, customer service, schedules and invoicing, plus Word and Excel.
Every workplace needs someone on the front desk who knows the routine. You learn the role, the procedures and the systems behind it. The career centre then helps with your CV and your interviews.
Already answering the phone and half running the office? You get the proper grounding: communication, customer service, scheduling and invoicing. The parts you have been winging stop being guesswork.
It is online and self paced, with no exams and no fixed class times. Plenty of people take it while working or coming back to study after a break.
Front desk and office support work sits in almost every kind of workplace. The work is easy to picture: greeting people as they arrive, taking the calls, keeping the diary straight and getting the invoices out.
First face and first voice of the business. The role of a receptionist is the opening topic here.
Keeping the office running behind the scenes. Procedures, schedules and organisation are covered directly.
Looking after customers and the records that follow them. Two topics in this course go straight at that.
Running the front of a busy site, where communication and scheduling decide how the day goes.
Getting the records right. Word and Excel are the daily tools, and both are in the course.
Learning the job on the floor with the office basics already behind you.
Roles where these skills are useful, not promised outcomes. Every role is different, and some ask for experience or a formal qualification.
Eleven topics, from the role of a receptionist through to invoicing and cash handling.
Here is what stands out in this course.
The role of a receptionist and office organisation and procedures each get their own topic. You learn how the desk runs, not just how to answer a phone.
An introduction to Microsoft Word and a topic on using Microsoft Excel. These are the two things every admin job asks for.
A topic on invoicing, credit policies and cash management. It is the part that scares people off, and it is covered directly.
Customer service skills and customer relationship management sit side by side. You learn how to look after people and how to keep track of them.
Certificate of Achievement · The Career Academy
Awarded when you finish the course, ready to go on your CV.
Networking and professional development events, resume support, webinars and the member newsletter.
CV templates, a CV review and interview preparation, open from the day you enrol.
Send an enquiry and a course advisor gets back to you with the course guide and straight answers on whether it fits.
Start anytime. Pay on a flexible weekly plan, or pay upfront in one payment.
Work through the eleven topics online, with unlimited tutor support by phone and email in business hours.
Complete the course and receive your Certificate of Achievement, ready to go on your CV.
None. You do not need reception experience or an admin qualification. You do not need to know office systems or invoicing before you start.
From $29 a week on a flexible payment plan, with no deposit and no credit check. You can also pay upfront in one payment. Enquire for the full options.
Around 140 hours at your own pace, with 6 months of access. There are no fixed class times, so it fits around work and family.
Both get their own topic, so you can start from wherever you are. Word comes first, then Excel for the tasks admin roles ask for.
It gives you what entry level admin roles look for: the front desk routine, communication, customer service, scheduling and the software. The course does not promise you a job. What it does is put you in a much stronger position when you apply, with a certificate and a CV review behind you.
There are none, ever. You are assessed on what you understand, with tutor support behind you.
It is accredited by ICOES and the CPD Standards Office, which is accreditation for professional development. It is not NZQA accredited, so it is not a national qualification. That is a different thing. For reception and office support work, what counts is whether you can run the desk, and that is what this covers.
Yes. There is a 10-day money back guarantee. If it is not right, you get your money back.
This course is delivered by The Career Academy, an online course provider in New Zealand.
The college has been running for over 15 years and works with more than 25,000 students a year. Courses are online and self paced, with unlimited tutor support by phone and email in business hours. Career coaching opens as soon as you enrol, including CV help and a LinkedIn profile review.
Picture the Monday you get in first, unlock the desk, and the whole office runs past you before nine.