Study travel, tourism, and customer service skills online in around 90 hours, and earn an ICOES-accredited, CPD-endorsed Certificate of Achievement.
Study travel, tourism, and customer service skills online in around 90 hours, and earn an ICOES-accredited, CPD-endorsed Certificate of Achievement.
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
Travel Industry Overview
Destinations and travel planning basics
Money, Insurance, Legalities and Other Issues
Accommodation options including hostels, hotels and resorts
Travel Agency Procedure Systems
Transport – Airline Reservations
Transport – Car Rental
Transport – Other
Package Tours
Understand the three distinct tourism systems
How to recommend tourism destinations relevant to client needs
How to advise on package tour options to satisfy specific requirements
What you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Upon successfully completing the course, students receive a Certificate of Achievement from The Career Academy, accredited by ICOES and the CPD Standards Office, and endorsed by the Institute of Hospitality.
Unlimited access to tutor support via phone and email during business hours throughout the course.
Study 100% online at any time that suits you, with no fixed class times and no exams.
Instant access to the Career Centre upon enrolment, including CV templates, a free personalised CV review, job tips, interview preparation, and latest job opportunities.
Receive a free Virtual Student ID Card giving access to over 150,000 discounts on food, entertainment, travel and more in New Zealand and around the world.
Verify your qualification from The Career Academy with SEEK Pass upon completion to share on SEEK and stand out to employers.
Insights from industry professionals and connections with key players in New Zealand to build professional networks.
Optional upgrade including expert career coaching, a personalised career plan, LinkedIn profile review, and proven job search strategies.
The Career Academy offers an online Career Centre providing career coaching, CV reviews, interview preparation, job search resources, and LinkedIn profile reviews. Students have access to a Career Success Hub, Business Hub, and Self Service Resource Hub. The centre includes one-to-one coaching from dedicated career support staff and is available to all students during and after their studies.
A few simple steps from enquiry to your first day.
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This Certificate in Travel and Tourism covers the essentials of the travel industry: destination knowledge, booking systems, customer service, tour operations, and itinerary planning. Students develop practical skills that apply directly to entry-level roles across travel agencies, tour operators, hotels, and cruise lines.
Delivered by The Career Academy NZ, the course suits career changers, school leavers, or anyone looking to move into the tourism sector. There are no fixed class times and no exams, making it straightforward to fit around work or family commitments.
Students receive unlimited tutor support during business hours, access to the Career Centre from day one, and a SEEK Pass verified credential upon completion. Six months of access gives plenty of time to work through the roughly 90 hours of study at your own pace.
Enquire about this course and a course advisor from The Career Academy NZ will be in touch with pricing and next steps.
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Last updated: July 2026