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Introduction to Telehealth

Build Skills for a Career in Telehealth

Learn the essentials of virtual healthcare delivery in around 40 hours, fully online and self-paced, with an ICOES-accredited certificate on completion.

CPD Endorsed100% OnlineFrom $29/Week
Enquire now
6 Mths
Duration
Online
Delivery
6
Units
Flexible
Start Date
CPD Endorsed
Credential
Introduction to Telehealth

Build Skills for a Career in Telehealth

Learn the essentials of virtual healthcare delivery in around 40 hours, fully online and self-paced, with an ICOES-accredited certificate on completion.

CPD Endorsed100% OnlineFrom $29/Week
6 Mths
Duration
Online
Delivery
6
Units
Flexible
Start Date
CPD Endorsed
Credential
Why Study This

Practical, Job-Relevant Skills You Can Build.

ICOES-Accredited Certificate And CPD Points On Completion

40 Hours, Self-Paced, With 6 Months Of Course Access

MedTech Software Access Included Alongside 50+ EBooks

Skills & Applications

Skills You'll Build

Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.

Telehealth Support AssistantAssists healthcare teams with scheduling, patient communication, and administrative tasks in virtual care…
Virtual Healthcare AdministratorManages patient records, appointment systems, and correspondence for remote or digital health services.
Online Medical ReceptionistHandles patient enquiries, bookings, and intake processes for clinics operating virtual consultation services.
Digital Patient Services OfficerSupports patients navigating online health platforms, answering questions and coordinating their care journey.
Telehealth Customer Service RepresentativeProvides frontline support to patients and clinicians using telehealth technology and services.
Remote Medical SchedulerCoordinates appointment bookings and provider availability across digital and telephone channels.
Healthcare Call Centre SupportResponds to patient and provider queries in a contact centre environment focused on health services.
Medical Data Entry Clerk – TelehealthEnters and maintains accurate patient and clinical data within healthcare management systems.

Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.

What You’ll Learn

6 Units

Core Units · 6 units
  • Topic 1Introduction to Telehealth
  • Topic 2Different Types of Practitioners
  • Topic 3Management of Telehealth Services
  • Topic 4Using Technology for Telehealth
  • Topic 5Conducting an Online Consultation
  • Topic 6Patient Data and Support Services in Telehealth
Before You Apply

Entry Requirements

What you’ll typically need to get started.

No formal academic prerequisites

No entry requirements or prerequisites to enrol

Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.

What’s Included

Everything That Comes With Your Enrolment

Industry-Accredited Certificate

Upon completion, you'll receive a Certificate of Achievement from The Career Academy, accredited by ICOES and the CPD Standards Office, recognised by the International Approval & Recognition Council.

Unlimited Tutor Support

Access unlimited tutor support during business hours via phone and email from industry expert tutors throughout your course.

100% Online, Study Anytime

Study 100% online at your own pace with 6 months of course access and no exams.

Career Centre Access

Instant access to the Career Centre upon enrolment, including CV templates, free personalised CV review, job tips, interview preparation, and access to latest job opportunities.

Free Student ID Card

Receive a virtual Student ID card giving access to over 150,000 discounts in New Zealand and around the world on food, entertainment, travel and more.

FREE Access to CCH eBook Library

Get access to over 50 eBook titles to enhance your learning and knowledge.

Special Access to MedTech Software

As a MedTech Partner, The Career Academy provides access to MedTech healthcare management software, updated course content, and the latest MedTech functions, tips and tricks.

SEEK Pass Verified Credential

Verify your qualification with SEEK Pass upon completion to share on SEEK and stand out to employers as a qualified, job-ready candidate.

Extra certifications included

ICOES Industry-Accredited Certificate

ICOES

CPD Standards Office Accreditation

CPD

CAN
Your Provider

The Career Academy NZ

The Career Academy offers an online Career Centre providing career coaching, CV reviews, interview preparation, job search resources, and LinkedIn profile reviews. Students have access to a Career Success Hub, Business Hub, and Self Service Resource Hub. The centre includes one-to-one coaching from dedicated career support staff and is available to all students during and after their studies.

Fees & Funding

Flexible Ways To Pay

From $29/Week
on an interest-free payment plan
EASY WAYS TO PAY
Pay upfrontWeekly payment plan
Enquire to confirm the exact fees and payment options for your situation. We don’t list a set price here because it varies by your circumstances.
Getting Started

Your Path To Enrolment

A few simple steps from enquiry to your first day.

1
Click 'Enrol Now' and follow the online prompts, or call 0800 342 829 or email info@careeracademy.co.nz to enrol over the phone with a student advisor
Why Students Choose The

What Students Say

★★★★★

“Despite facing health challenges, Christine pursued a career in medical reception through The Career Academy. The Certificate in Medical Reception provided her with the skills and confidence to work in a medical practice, allowing her to increase her workload and achieve her professional goals.”

CChristine
★★★★★

“Hannah wasn't sure what career path to take, but after enrolling in the Certificate in Reception & Office Support at The Career Academy, she discovered her passion. Now working as a Sales Administrator, she's continuing her educational journey with a Bachelor of Business.”

HHannah
★★★★★

“Ashley transitioned from hospitality to the medical field after completing The Career Academy's Medical Reception & Terminology course. Her newfound passion for the medical field is leading her to pursue further studies in midwifery, all thanks to the flexibility of online learning.”

AAshley
Questions

Frequently Asked Questions

This course is designed for entry-level learners and those already working in health support roles. No prior qualifications or clinical experience are listed as prerequisites. Submit an enquiry to confirm current entry requirements before enrolling.
A weekly payment plan may be available for this course. Full pricing details are not displayed here. Submit an enquiry to get current pricing and payment plan options.
The course involves around 40 hours of study. Students have six months of access to complete it at their own pace. There are no fixed class times or exam dates.
The course is 100% online and self-paced, delivered by The Career Academy NZ. Students access study materials anytime during their six-month enrolment period. Unlimited tutor support is available via phone and email during business hours.
No work placement is included in this course. It is a fully online, knowledge-based programme without a practical placement requirement. Students can use the Career Centre resources to explore opportunities in the telehealth sector independently.
The course carries genuine professional credentials: on completion, students receive a Certificate of Achievement accredited by ICOES and the CPD Standards Office, recognised by the International Approval and Recognition Council, plus a SEEK Pass verified credential. It is not a government-accredited qualification on the New Zealand Qualifications Framework. For professional development and entry-level career pathways, the ICOES accreditation and CPD Points are widely regarded by employers in the health support sector.
As a professional development course, any credit toward a formal qualification on the NZQF would be arranged through an RPL or credit recognition process with the receiving institution. Submit an enquiry to find out what credit this course may count toward in your specific situation.
This course prepares students for support and administration roles in virtual healthcare settings, such as telehealth support assistant, virtual healthcare administrator, and online medical receptionist positions. Students also gain access to the Career Centre, which includes CV templates, a personalised CV review, and job opportunity listings to help with the next step.
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About This Course

Introduction to Telehealth

This course covers the core knowledge behind modern telehealth practice: how virtual healthcare is delivered, the technology and platforms involved, patient communication in digital environments, and the administrative processes that keep remote services running. It suits health support workers, medical receptionists, and anyone looking to move into the growing virtual healthcare sector.

Delivered by The Career Academy NZ, the course is 100% online and self-paced, with six months of access and around 40 hours of study. There are no exams. Unlimited tutor support is available during business hours throughout the course.

Students who complete the course receive a Certificate of Achievement accredited by ICOES and the CPD Standards Office, recognised by the International Approval and Recognition Council. A SEEK Pass verified credential is also issued, so graduates can share their achievement directly with employers.

Ready When You Are

Take The Next Step Into Health & Community Services

Enquire about this course and a course advisor from The Career Academy NZ will be in touch with pricing and next steps.

Helping students across New Zealand find the right course since 2013 · 1M+ enquiries

100% OnlineFrom $29/Week

Disclaimer: Course information on this page is sourced from the education provider and was last verified on the date shown below. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.

Last updated: July 2026