Master the core skills of hotel operations in around 90 hours of self-paced online study, earning an ICOES-accredited and CPD-endorsed certificate.
Master the core skills of hotel operations in around 90 hours of self-paced online study, earning an ICOES-accredited and CPD-endorsed certificate.
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
Scope and nature of hotel management
Organisation of the workplace
Staff management
Control systems in hotels
Front desk management
Servicing rooms and general cleaning
Building and facility management
Activities management
Food service in hotels
Customer complaints and staff grievances handling
Fundamental principles of public speaking
Communication over the phone and online
What you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Courses are accredited by ICOES and the CPD Standards Office. The Career Academy is also a member of the International Approval & Recognition Council. The programme is endorsed by the Institute of Hospitality.
Unlimited access to tutor support via phone and email during business hours. Expert tutors are available to answer questions and provide detailed guidance throughout your learning journey.
24/7 course access allowing you to study anytime, anywhere at your own pace.
Instant access to the Career Centre upon enrolment, including latest job opportunities, CV templates, a free personalised CV review, job tips, interview preparation, LinkedIn profile review, and personalised career planning.
Receive a free Virtual Student ID Card upon enrolment, giving access to over 150,000 discounts on food, entertainment, travel, and more in New Zealand and around the world.
Get free access to over 50 titles to enhance your learning and knowledge.
Verify your qualification from The Career Academy with SEEK Pass upon completion, so you can share it on SEEK and stand out to employers as a qualified, job-ready candidate.
Career Centre access includes connections with top recruiters and employers in your field.
Free Virtual Student ID Card providing access to over 150,000 discounts in New Zealand and…
Free access to over 50 titles to enhance learning and knowledge.
Free CV and LinkedIn profile reviews, interview coaching, personalised career planning…
The Career Academy offers an online Career Centre providing career coaching, CV reviews, interview preparation, job search resources, and LinkedIn profile reviews. Students have access to a Career Success Hub, Business Hub, and Self Service Resource Hub. The centre includes one-to-one coaching from dedicated career support staff and is available to all students during and after their studies.
A few simple steps from enquiry to your first day.
“Hiromi found the perfect work-life balance after enrolling in The Career Academy's Certificate in Bookkeeping. As a busy mum, the flexibility of online study allowed her to pursue her dream career while caring for her family. Upon completing her course, she secured a role with The Back Office Company and began her journey in a new profession.”
“Cameron transformed his passion for dogs into a successful mobile dog grooming service. With everything from a full grooming table to a hydro-bath, he brings the salon directly to his client's homes. Cameron's journey started with The Career Academy's Diploma in Dog Grooming, which equipped him with the skills and confidence to launch his business.”
“Hannah wasn't sure what career path to take, but after enrolling in the Certificate in Reception & Office Support at The Career Academy, she discovered her passion. Now working as a Sales Administrator, she's continuing her educational journey with a Bachelor of Business.”
This certificate covers the foundations of hotel operations management, from front office procedures and guest services to housekeeping, reservations, and duty management. Students learn how modern hotels are structured and what it takes to keep them running smoothly. The course suits career changers, hospitality workers looking to formalise their skills, and anyone aiming for a supervisory or coordination role in accommodation.
Delivered by The Career Academy NZ, the programme is completed entirely online at your own pace, with six months of course access and around 90 hours of study. Unlimited tutor support is available by phone and email during business hours, so students can get guidance whenever they need it.
On completion, graduates earn an ICOES-accredited certificate endorsed by the CPD Standards Office and the Institute of Hospitality. The credential can be verified via SEEK Pass, making it straightforward to share with employers.
Enquire about this course and a course advisor from The Career Academy NZ will be in touch with pricing and next steps.
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Disclaimer: Course information on this page is sourced from the education provider and was last verified on the date shown below. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.
Last updated: July 2026