Build practical office skills and earn an ICOES and CPD-endorsed certificate, fully online, self-paced, with 6 months access.
Build practical office skills and earn an ICOES and CPD-endorsed certificate, fully online, self-paced, with 6 months access.
Practical, job-relevant skills for these roles. As a professional development course, it builds capability in this field rather than guaranteeing a specific role or salary.
Indicative market figures from publicly available New Zealand data (Stats NZ · careers.govt.nz). Possible career directions only; no specific job, salary or outcome is guaranteed. Where you go depends on your experience, the employer and your location.
Topic 1Role of a ReceptionistTopic 2Effective Business CommunicationTopic 3Introduction to Microsoft WordTopic 4Time Management, Ethics and ProfessionalismTopic 5Organise SchedulesTopic 6Office Organisation and ProceduresTopic 7Workplace Health and SafetyTopic 8Customer Service SkillsTopic 9Customer Relationship ManagementTopic 10Using Microsoft ExcelTopic 11Dealing with Invoicing, Credit Policies and Cash ManagementWhat you’ll typically need to get started.
Requirements can vary by intake and pathway, so submit an enquiry to confirm what applies to you.
Courses are accredited by ICOES and the CPD Standards Office. The Career Academy is also a member of the International Approval & Recognition Council. Upon completion, students receive a Certificate of Achievement.
Unlimited access to tutor support via phone and email during business hours throughout the course.
Fully online course with 6 months access and approximately 140 hours of content. Study whenever suits you with no fixed class times.
Instant access to the Career Centre upon enrolment, including CV templates, a free personalised CV review, job tips, interview preparation resources, and latest job opportunities.
Optional upgrade includes expert career coaching, personalised career plan, LinkedIn profile review, and proven job success strategies.
Upon completion, verify your qualification via SEEK Pass to share on SEEK and stand out to employers as a qualified, job-ready candidate.
Receive a free virtual Student ID card upon enrolment, providing access to over 150,000 discounts in New Zealand and around the world including food, entertainment, and travel.
Many students use this course as a foundation before moving into further admin or business study, such as a Bachelor of Business.
Six months' free access to MYOB via The Career Academy's partnership with MYOB.
Free access to networking and professional development events, free webinars, member…
The Career Academy offers an online Career Centre providing career coaching, CV reviews, interview preparation, job search resources, and LinkedIn profile reviews. Students have access to a Career Success Hub, Business Hub, and Self Service Resource Hub. The centre includes one-to-one coaching from dedicated career support staff and is available to all students during and after their studies.
A few simple steps from enquiry to your first day.
“Hannah wasn't sure what career path to take, but after enrolling in the Certificate in Reception & Office Support at The Career Academy, she discovered her passion. Now working as a Sales Administrator, she's continuing her educational journey with a Bachelor of Business.”
This certificate covers the core skills employers look for in reception and office support roles. Students learn front-desk procedures, customer communication, data entry, file management, and basic business administration. Xero Advisor Certification and six months of MYOB access are included.
Delivered by The Career Academy NZ, the course is 100% online and self-paced across approximately 140 hours of content. There are no fixed class times, making it well-suited to people balancing work, family, or other commitments. Tutor support is available by phone and email during business hours throughout the six-month access period.
Students also gain access to the Career Centre from day one, including CV templates, a personalised CV review, and interview preparation resources. An optional Career Success Bundle upgrade adds expert coaching and a LinkedIn profile review.
Enquire about this course and a course advisor from The Career Academy NZ will be in touch with pricing and next steps.
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Disclaimer: Course information on this page is sourced from the education provider and was last verified on the date shown below. Details including pricing, availability, entry requirements and course content may change without notice. Get Course is a directory service that connects students with course providers; we do not deliver courses directly. Contact the provider for the most current information before enrolling.
Last updated: July 2026